ITIL - The Standard for Delivery
The Information Technology Infrastructure Library (ITIL), an internationally recognized best practice framework for quality IT Service Management delivery, is a set of concepts and techniques for managing information technology infrastructure, development, and operations. It focuses attention on continuous process improvement to optimize service quality, with a reasonable and justifiable cost.
Verdi Consulting services align with the most current version of the Information Technology Infrastructure Library to provide direction in:
- Service Strategy: Defining the business outcomes to be achieved by transforming service management into a strategic asset.
- Service Design: Producing solutions with a service design package to ensure delivery of high quality services by utilizing governing IT practices, processes, and policies to realize the strategy and facilitate the introduction of appropriate services.
- Service Transition: Evaluating, testing, and validating new and changed services to ensure that service design solutions are effectively realized in service operations while minimizing the risk of failure and disruption.
- Service Operation Stage: Guiding the delivery of and supporting effective, efficient services that ensure value.
- Continual Service Improvement: Maintaining value through better design and introduction and operation of services, thereby linking improvement efforts and outcomes with the service strategy, design, transition, and operation stages.